Support

Technical Support Contact details- All Products

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Phone: 1300 795 844


How To Make a Purchase

Before completing an online purchase you must have a registered account.

You can register an account during the checkout process, or before hand by selecting register on the Broadband Gear homepage.

Follow these simple steps to make an online purchase.

  1. Go to the Products section to view our Broadband Gear product categories.
  2. Click on the product category you are interested in.
  3. Click on Add to Cart to add the product to your shopping cart.
  4. You may continue shopping or finalise the purchase by clicking on CHECKOUT.
  5. You will be required to provide all relevant information, including billing information,delivery address etc.
  6. Once your purchase is complete you will receive a confirmation email from Broadband Gear.

You can check the status of your order(s) at any time by logging into Broadband Gear website with your account details.

You will receive an email notification once the order has been processed.

You will receive another email notification once your products have been shipped.

How To Guides

Registration and Placing An Order

Placing An Order

 

Delivery Policy

It is your obligation to provide the correct delivery address for your order.

Should the wrong address be given, we will re-send the order to the correct address at your expense.

We offer two delivery options, depending on your requirements.

All product deliveries are made Monday to Friday. No deliveries are made on the weekends.

The two delivery options are:

  • Silver - delivery time 2 - 6 days approximately

Australia Post delivers all products in the Silver category.

Delivery charges vary depending on the package weight, up to a maximum of 20kg.

  • Platinum - delivery time overnight (24 hours)

Australia Post delivers all products in the Platinum category.

Delivery charges vary depending on the package weight, up to a maximum of 20kg.

All packages will be shipped out within 24 hours of the order payment receipt.

Delivery Times

The Australian-wide delivery times after successful payment is received are:

  • Platinum- the package will arrive in approximately 24 hours.
  • Silver - the package will arrive between 2 - 6 days.

Allowance must be given to slight variations, depending on the postal services in your area.

Order Tracking

For all orders you place with Broadband Gear, a delivery or consignment number will be provided once the order is shipped. You may use this reference number to track and trace your order.

To track and trace your orders for Australia Post, go to their website: www.eparcel.com.au and enter your delivery number.

Unsuccessful Delivery

If an Australian Post delivery is unsuccessful, the parcel will be sent back to the nearest Australia Post office and a card will be left in your letterbox with the pick-up location details.

If you do not pick up the parcel after 7 days, it will be sent back to Broadband Gear. We will then contact you and re-send the order to the correct address at your expense.

Delivery outside of Australia
We do not ship outside of Australia.

Warranty Policy

The warranty policy is dependant on the manufacturer of the product.

Warranty Policy - OPEN Products

OPEN Networks provide a 12-month warranty from the date of shipment to You that the Hardware will be free from defects caused by poor workmanship.

The warranty is granted on the following conditions:

  1. This warranty applies to the Original Purchaser and is not transferable;
  2. This warranty does not apply to software programs supplied in or with the product;
  3. You must comply with all of the terms of any relevant agreement with OPEN Networks Pty Ltd and any other reasonable requirements of OPEN Networks Pty Ltd including producing such evidence of purchase as OPEN Networks may require;
  4. OPEN Networks reserves the right to change this policy at any time without notice.

The warranty is void if, in the judgement of OPEN Networks:

  1. You or anyone else, did not use the product for the purpose that it was intended and the application for which it was designed, or in strict accordance as specified within the user manual supplied.
  2. The product was subjected to low/high voltage or other incorrect input voltage conditions outside the design parameters of the product by way of the power supply or communication line caused by lightning strikes or any other cause(s);
  3. A firmware upgrade failed due to You not following the correct specified procedures, including but not limited to upgrading with the incorrect firmware, or loss of power during a firmware upgrade;
  4. The serial number sticker has been defaced or altered in any way or if the serial number sticker plate has been removed.
  5. Damage, deterioration and malfunction resulting from damage in transit, improper use, neglect, misuse, mishandling, accident or any manner of tampering, fire, water, normal wear and tear, unauthorized Product modification, alterations or failure to follow instructions supplied with the Product.

For information about warranty returns, refer to the Warranty Returns Policy section.


Returns Policy

The return policy is dependant on the manufacturer of the product.

Returns Policy - OPEN Products

This procedure is for customers who have purchased OPEN Networks hardware through Broadband Gear only.  Customers who purchased OPEN Networks products from elsewhere are advised to contact their original place of purchase.

The Broadband Gear Returns Policy requires that the:

  • Product must be in its original packaging and unopened
  • Product must be returned within 14 days of postage
  • Return does not include Clearance Items or Items under $15 (DOA/Warranty still Accepted).
  • Product must be posted back to Broadband Gear at the customer's expense
Please contact Broadband Gear for any returns.


Standard Return
  1. Contact OPEN Networks Support on (03) 8613-0510 to obtain support and RA number, if applicable.  Customers who return hardware without calling support will have their hardware shipped back to them and may be charged for postage costs.
  1. If the hardware is deemed faulty, OPEN Networks Support will require your personal details, as well as details about the hardware.  This includes the Serial and Model Numbers.  Purchase details will also be required and validated.
  1. The OPEN Networks Support Representative will provide you with an RA number and send out (via email, fax or postal mail) a Return Authorisation form.  This form must be completed, signed and sent together with your hardware (including all cables, power supplies, CD’s etc) to the address on the form.
  1. Package the product you are returning in a secure manner. It is recommended that you obtain insurance for the package, as OPEN Networks will not be liable for any further damage or loss incurred when you are sending them the hardware.
  1. OPEN Networks will advise you via email at each stage of the returns process.  You will be informed when your hardware has been received, repaired or replaced and when it is being sent back (with tracking details).  The entire process can take up to 7 Days and customers are advised not to call regarding the status of their returns.

Warranty on the unit continues from the original date of purchase, whether repaired or replaced.

Priority Return

Coming Soon.